Contact Us
Have any Question or Concern
Contact Us
Our customer support team is available to help you
Service Area
Ottawa, ON. Canada
Phone
Frequently Asked Questions
Why are winter tires important during the winter season?
Winter tires are essential for maintaining traction and grip on cold, icy, and snowy roads. Their specialized design, with deeper treads and softer rubber compounds, ensures flexibility in freezing temperatures, enhancing vehicle stability and control.
What are the risks of driving with summer or all-season tires in winter conditions?
Using summer or all-season tires in winter significantly increases the risk of accidents due to reduced traction and effectiveness on icy or snowy roads. This compromises safety for drivers and others on the road.
Why is it important to have summer tires for warmer weather conditions?
Summer tires are engineered to perform optimally in hot temperatures, providing enhanced handling, braking, and stability on dry and wet roads during the summer months.
What are the consequences of using winter tires in summer?
Using winter tires in summer can lead to accelerated wear, reduced fuel efficiency, and increased risk of tire-related issues due to their softer rubber compound designed for colder temperatures.
Do your technicians have the right to refuse installation of unsafe wheels?
Yes, our technicians have the authority to refuse installation of wheels they deem unsafe to ensure the safety of our customers and their vehicles.
What the areas does MAC cover?
We serve Ottawa, Kanata, Stitsville, Richmond, Barrhaven, Greely, Manotick, Orleans, Findlay Creek, and Cumberland.
Can MAC work in the underground parking lot?
Yes, we can do tire change in underground parking. However it is the Costumer’s responsibility to obtain permission from the building management.
Do I need to provide access to hydro (Electricity)?
No, our technicians provided by all tools and required power.
How long does the detailing process take?
Detailing process time depends on the selected package, condition, and size of the vehicle. Usually, it lasts between 3 to 5 hours.
Do I need to provide access to water?
Yes, we will need access to water, especially in case of selecting full interior and exterior detailing package.
Does MAC do auto body or paint correction works?
MAC specializes in other automotive services and does not offer auto body or paint correction works.
What happens if I have detailing appointment in rainy, poor weather condition, or very high temperature day?
In case of unforeseen circumstances or inclement weather, the appointment may cancelled and rescheduled to the nearest available time in our schedule.
What is Mobile Auto Care's cancellation policy?
We understand that things come up and sometimes unforeseen circumstances occur. That’s why we ask that you please let us know as soon as possible if you need to cancel or reschedule your service.
Cancellations made 1 hour or less prior to your scheduled appointment time, or if we are unable to perform the service once we arrive, will be charged a $30 fee. This fee is in place to cover travel fees and our employees’ time.
Please make any cancellations in advance (24 hours) of your scheduled appointment time.
Are there any charges for last-minute cancellations?
Yes, cancellations made 1 hour or less before the scheduled appointment time, or if we are unable to perform the service upon arrival, will incur a $30 fee. This fee covers travel expenses and our employees’ time.
How far in advance should I cancel my appointment to avoid fees?
To avoid any charges, please make cancellations at least 24 hours before your scheduled appointment time.
How can I pay for my auto service?
You can pay by Cash, Debit Card, Credit Card, MasterCard, or American Express.
Schedule Your Service and Experience Our Expert Auto Care
At our auto tire change and auto detailing services, we make scheduling a service hassle-free. Simply choose your desired service, select a convenient time slot, and leave the rest to our skilled technicians. During the service, we use state-of-the-art equipment and techniques to ensure your car receives the best care possible. Aftercare is equally important to us, and we provide guidance on how to maintain the results of our services.